FT Computer Tech

LifeQuest Corporate
Posted 5 days ago

Responsible for taking and resolving help desk calls, in regard to desktops, laptops, printers and smart phones, printing issues, login issues.

Responsible to use Excel, crystal reports and other reporting tools for our end users from our business applications, basic knowledge of SQL for reporting as needed

Responsible to utilize a  knowledge of the following Microsoft products: Windows Server 2008 R2, Windows sever 2012 R2 Microsoft Office 2007- 2016 version, Exchange 2010

Ability to create domain users and email accounts as requested

Ability to assign folder rights and create shares and groups

Ability to troubleshoot hardware issues on Desktops, laptops, tablets and mobile phones

Responsible to take help desk calls for our application base which includes Microsoft Office products, PCC, email printing hardware and software issues, and phone and fax issues.

Responsible to answer end user questions regarding these applications and use the support available from our vendors to analyze and resolve the issues.

Responsible for using basic project management skills needed to implement applications, both upgrades and new installs.

Responsible for maintaining user security both in the Microsoft environment and our EMR system and other business applications

Responsible to write and maintain user manuals to document business practices and application usage

Responsible for a daily and weekly checklist of systems to be performed as directed.

Responsible for the rotation and testing of the tape backup system.

Responsible for networking issues as directed by the IT Director

Job Features

Job CategoryLifQuest Corporate

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